Essence

Placing orders on our store is one of the easiest. However, we also provide an easy cancellation facility to cancel orders if you change your mind. This is done to ensure a satisfactory shopping experience. 

• The orders can be cancelled before the order is shipped out from the warehouse. You will receive a confirmation email on the cancellation of your order. 
• Once the item is cancelled, you may visit the ‘my orders’ section to check the order status. If you have already made the payment, the refund will be initiated to your source account within 7 working days. There will be no refund if the order was placed using the COD option. 
• Cancellation is not possible once the order ships out from the warehouse. In that case, the buyers need to accept the order and raise a return request. This is applicable even if you have chosen Cash On Delivery option for the delivery.

  What Can You Return?

  You may request a return for the items that you’ve purchased from our store. However, you can only return only those items clearly identified as ‘returnable’ on the product page within the stipulated return window. Items can be returned if you have received them in a condition that is:

  • Defective or damaged 
  • Broken 
  • Missing parts or accessories 
  • Different from the product that you have viewed on seller stores

    Can I Exchange/Replace the Purchased Items?

    Yes, you can replace/replace an item if the order is in a defective condition or if you have received a wrong item; or the product has missing parts and accessories. As long as the exact product is available with us, we can offer free replacement/exchange of the product. However, in case the product is unavailable in stock, we will initiate a refund to your original payment method.